FAQ
Frequently Asked Questions (FAQ)
Welcome to the Altra Eyewear FAQ page! If you can’t find the answer you’re looking for, feel free to contact us on our website or swing us a DM on our instagram – we’re always here to help.
When will my order be shipped?
We aim to process all orders within 1-2 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking details.
How long does shipping take?
- Australia: 3-7 business days
- New Zealand: 7-14 business days
- International: 10-20 business days
Please note: Shipping times may vary due to carrier delays or customs processing.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
What if I don’t like my sunglasses?
No worries! If you’re not 100% happy with your sunglasses, you can return them within 30 days of delivery—no questions asked. We want you to love your purchase, and if you don’t, we’ll make it right.
Do you offer returns or exchanges?
Yes! We offer 30-day returns for any unused items in their original condition. If you’d like to exchange for a different pair, just let us know. See our Returns Policy for more info.
What if my sunglasses arrive damaged?
If your order arrives damaged or faulty, please contact us through our website or swing us a DM with your order number and some photos of the issue. We’ll sort it out quickly.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive tracking information via email so you can follow your package’s journey.
Are your sunglasses suitable for sports and active lifestyles?
Yes! Altra Eyewear is made for everyday adventurers—perfect for runners, cyclists, golfers, festival goers, and anyone on the move.
Do your sunglasses offer UV protection?
Yes! All Altra Eyewear sunglasses feature UV400 lenses, which provide full protection against harmful UVA and UVB rays. Your eyes stay protected whether you’re out running, cycling, or soaking up the sun.
Still have questions?
No worries! Reach out to us anytime on our website or swing us a DM we’re always happy to help.